Xfinity Slow Download Fast Upload

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Xfinity Slow Download Fast Upload 3,8/5 1805 votes

Question from Kellie L.: I have Comcast Internet and the plan I’m on is for 100 Mbps download speed.

I read your post about SpeedTest.net and used it to run several speed tests yesterday and again this morning. The fastest speed I got was around 45 Mbps.

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Slow download speed fast upload on Ethernet. I'm having a problem with how my internet is functioning correctly on my windows 10 desktop computer. Specifically the download speed is very slow while the upload speeds seems to be unaffected.

I called Comcast this afternoon and they ran some kind of test from their end and said I was getting all the speed I’m paying for.

Is there something I’m doing wrong when I run the speed test or is Comcast just blowing me off?

Rick’s answer:Checking actual Internet download and upload speeds can be a little tricky, Kellie.

While there’s always a chance that the Comcast tech you spoke with just told you that to get you off the line, I have a hunch that you are indeed getting the speed you’re paying for.

You didn’t mention how many computers and other devices were using your Internet connection at the times when you ran your tests, and that makes a huge difference. I should have mentioned that in the post about SpeedTest.net so I plan to go back and add it.

Please allow me to explain why having multiple devices in use while you’re running the speed test matters…

You said you’re paying Comcast for a download speed of 100 Mbps. That means Comcast is promising to deliver 100 Mbps to your modem/gateway. That 100 Mbps is then divided up among all the computers and devices that happen to be using your Internet connection at any given time.

For example, if someone in your house is watching a movie on Netflix while you’re watching a Youtube video, neither of your devices are going to be receiving data at the full 100 Mbps. Instead, that amount will be shared between those devices.

Put another way, every additional device that’s actively using your local network will lower the effective download speeds for every device that’s in use at that time.

In fact, even a tablet or smartphone that’s accessing a website or reading Facebook can lower the effective speeds delivered to other devices on your network by at least a small amount.

Here’s a little experiment for you to try:

1 – Make sure your computer or mobile device is the only device in your house that’s actively using your Internet connection while you run the test.

You can do that by either turning the other devices off, temporarily disconnecting them from the network or placing them in Airplane Mode.

2 – Run SpeedTest.net again from your computer.

I have a hunch that the speed you’ll get from your “isolated” speed test will be somewhere in the neighborhood of 100 Mbps. If it isn’t then Comcast should send a tech out to your house to see what’s going on.

I hope this helps Kellie. Good luck!

Update from Kellie: I did what you suggested Rick, and the meter ended up reading 108 Mbps at Speedtest.net and 111 Mbps at Fast.com. I sure can’t complain about that. Thanks for your help!

Bonus tip #1: Click here to quickly get a “second opinion” on your Internet download speeds from Fast.com.

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Checking your Comcast upload speed is as simple as going to Comcast’s site and clicking on a link. As easy as this sounds, several other factors come into play when you’re trying to determine an accurate upload speed (remember: check your bandwidth performance regularly with an Internet speed test). Software, hardware, and network setups can all be culprits in giving a false reading.

Software

Programs such antivirus tools and firewalls will slow down data package exchanges, which in turn will slow down upload speeds. You could disable these programs to get a truer rating, but this is not recommended, as disabling these programs would make your computer vulnerable to viruses.

Hardware

Any wireless devices should be hardwired to the device you are testing. Wireless devices slow down upload speeds because of the added latency from sending data across open radio waves.

Remove excess devices in the network. Connecting to the modem, then to the router, then to a personal server machine, and then to the computer can add more latency issues, causing an incorrect reading. The more devices the signal has to pass through, the slower the reading will be.

Testing the Upload Speed

Xfinity Slow Download Fast Upload Video

To test the Comcast upload speed of your device, do the following:

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  • Go to the Comcast Speed Test site.
  • Click the server on the map closest to your location.

Xfinity Slow Download Fast Upload App

The tool will first test your overall latency. The smaller the number, the less interference you are having with the connection. Then the tool will test the device’s download speed. Lastly, the speed test will check and display your upload speed.

Wifi Slow Download Fast Upload

The real question here is what is the upload speed? When testing your Comcast upload speed, you may get a lower value than you expected. In other words, the speed in which you upload data will almost always be lower than what your network’s capabilities are. So, when deciding the data speed you require, don’t look at the numbers Comcast gives you. Instead, connect your specific device to the network and run the speed test. Then decide if you need faster speeds or if a slower speed will work fine.

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